JEFFGABBERTCOACHING
Shape the Path
JGC helps organizations achieve lasting results by intentionally developing processes that are scalable and authentic to our client’s culture.
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The result? An exceptional customer experience. Additionally, employees who are reinvigorated to be the best version of themselves and to give their all to an organization.
How We Do It
We strategically partner with select auto groups to integrate within existing sales processes or reshape them from the ground up. It’s your culture and your process, not ours.
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Creating Exceptional
Customer Experiences in the Automotive Space
Jeff Gabbert
Who We Are
Our Focus
JGC Is focused on providing a
coaching and development
experience that inspires automotive management, sales, service, and parts professionals to elevate their leadership style, sales approach, and the customer experience delivery.
Reshaping the Basics
With technology rapidly affecting how people in industries interact, the value of integrity and attention to detail are often what shapes or breaks the customer experience. This is the difference between good companies and exceptional companies.
Our Commitment
JGC is helping by shaping the path
to reinstate values such as integrity,
humility, confidence, accountability,
and customer experience EQ back
into the automotive space.
JEFFGABBERTCOACHING
What Can You Expect?
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Annual Coaching Calendar
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Daily Coaching Agenda
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Digital Workbook
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Post course evaluation & candid feedback
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Positive reflection of your organization
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Professional language
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Uniquely developed customer experience playbook
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Accountability
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An exceptional customer experience
The Problem & Solution
The Problem
We live in a society that depends heavily on technology, has incredibly high expectations, and struggles with loyalty. We often have no time to wait.
Worlds collide when services rendered often require multiple steps, causing additional friction within the unspoken but very real pressure of the customer experience. Most industries face this same problem. Sadly, as technology continues to redefine most areas of life and business, healthy face-to-face interactions and professionalism are often compromised or worse, disregarded.
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The Solution
JGC provides a professional path to inspire and methodically move leadership and staff from the status quo to a high-level customer experience and accountability.
The solution is to explain the “WHY”
and model the “HOW.”
What We Offer...
1. Sales New Hire Coaching
Audience: New to the organization and/or new to the sales department
[3 Days]
2. Sales Coaching & Development
Audience: Sales Managers & Sales Professionals
[2 Days]
3. Virtual Group
Small group coaching
[45-min Sessions]
4. Virtual Personal 1:1’s
Statistical analysis and/or personal coaching
[45-min Sessions]
5. Sales Management & Leadership
Audience: General Managers. General Sales Managers, Directors & Top-Level Performers
[2 Days]
6. New Hire Coaching/Two-Pack minimum
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[2-3 Day sessions]
7. Train The Trainer
Vision planning and strategic implementation.
[Tailored Sessions]
8. Service Adviser Coaching
Audience: Service directors, service advisors
[2 Days]